Technical Support Agent
Business SolutionsKharkiv

Plarium is a multinational software development company specializing in mobile and browser games. We have studios in Tel Aviv, San Francisco, Michigan, Krasnodar, Kyiv, Kharkiv, Lviv, and Odesa. Our games are currently played by more than 380 million users across 150 countries.

Plarium Kharkiv is looking for a capable Technical Support Agent to join our Business Solutions Department. The successful candidate will become part of a team managing a full-cycle marketing system.

The system is designed for creating, monitoring, and optimizing advertisements, as well as compiling and analyzing reports. It enables interaction with over 300 marketing platforms and networks worldwide. It is used by all Plarium studios, as well as by Plarium partners from the Aristocrat group.

Join us and together we will change the face of the gaming industry!

Responsibilities:

  • Processing user requests and providing feedback
  • Processing and analyzing bug reports, forwarding requests to the developers
  • Comparing API data and identifying bugs
  • Compiling a knowledge base and marketing system guide for users
  • Hosting training and introductory sessions for new users
  • Using Zendesk to administer and support the marketing system's work tools

Requirements:

  • At least 1 year of relevant work experience
  • Upper-Intermediate English language skills or higher (written and spoken)
  • Analytical mindset
  • Basic copywriting skills

Desired:

  • Testing skills
  • Experience working with databases
  • Experience working with Zendesk
  • Experience conducting training sessions and presentations

What we offer our Employees:

  • Officially registered full-time employment
  • 28 days of paid vacation leave
  • Complete and inclusive medical insurance package for all employees and their children
  • Professional seminars, workshops, training programs, and the opportunity to attend industry conferences online
  • Educational English programs, including online lessons with native speakers
  • Free assistance planning and booking trips from our in-house travel managers
  • A fully-equipped gym, and pilates classes both online and at our office

Note: We've had to adapt to the lockdown so read about how we work now.

Other vacancies
QA Engineer
Business Solutions - Kharkiv, Ukraine
Back-End Team Lead
Business Solutions - Kharkiv, Ukraine
DB Administrator
Business Solutions - Kharkiv, Ukraine
Junior Game Designer
Game Design & Analytics - Kharkiv, Ukraine
Technical Artist
Action Games - Kharkiv, Ukraine

What's next?

Send us your CV
1
1
Found a job that sounds right for you? Fantastic. Send us your resume and a link to your portfolio, if applicable.
Test task
2
2
Our recruiters will ask you to perform a test task. This will allow you to demonstrate your professional skills and give us the chance to evaluate your work.
Waiting for feedback
3
3
After you have completed your test task and sent it back to us, we will need up to 5 working days to analyze it. If your test task meets our requirements, you will be invited for an interview with the technical team lead.
Technical interview
4
4
This will give you the opportunity to tell us about your experience and allow us to explain the technical aspects of the job. If you live a long way from the studio, we can arrange a Skype interview instead.
Meeting with HR
5
5
After the technical interview, you will meet with our HR specialists. They will give you more information on your development prospects in the company and provide details about the employee benefits program.
Ready to start
6
6
When the above stages are complete, we will invite you to our studio to make a formal job offer. If you live in another city or country, you can use our relocation program to help you hit the ground running.
First day at work
7
7
You're ready to begin life at Plarium. Welcome, friend.
Keeping in touch
8
8
We keep all resumes and job applications on file. Don't give up if you're unsuccessful first time round - we'll contact you as soon as a suitable position appears.