Technical Support Agent

Office:

Remote:Poland

Plarium is an international developer of award-winning mobile and desktop games. More than 1800 of our specialists work remotely or at offices in Israel, Ukraine, Poland, and the USA.

RAID: Shadow Legends, Mech Arena, and our other 20 hit titles unite more than 435 million players worldwide. With over 13 years’ experience, we strive for boundary-pushing gameplay and graphics. We pair this with our dedication to innovation through analytics, marketing, and community interaction.

We are looking for a talented Technical Support Agent to join our Business Solutions Department, which develops and maintains the corporate portal for Plarium employees from different studios all over the world, as well as Plarium partners from the Aristocrat group.

The successful candidate will become part of the team responsible for our full-cycle marketing system. This system is designed for creating, monitoring, and optimizing advertisements, as well as compiling and analyzing reports, and it enables interaction with over 300 marketing platforms and networks worldwide.

Specialists work with a high-load analytics system and solve tasks involving terabytes of data. The Technical Support team processes various user requests, both general and those that require in-depth investigation.

The successful candidate will be able to work at our office in Warsaw or remotely in Poland.

Responsibilities

Processing, answering, and resolving user requests via the Zendesk ticket system
Processing and analyzing bug reports, and forwarding bug-related requests to developers
Comparing API data to identify bugs
Building a knowledge base and creating a marketing system guide for users
Conducting training and running introductory sessions for new users
Administering and supporting working tools using Zendesk

Requirements

At least 1 year of relevant work experience
Experience working with a range of data sources
Basic copywriting skills
Fluency in Ukrainian
English language skills (written and spoken) at the upper-intermediate level or higher

Desired

Basic SQL knowledge and testing skills
Experience working with Zendesk
Experience conducting training and delivering presentations

What we offer our Employees

Officially registered full-time employment
Paid leave of 20 or 26 days depending upon working experience
Medical insurance and fully paid leave if you or your child are sick
Opportunity for counseling with psychologists
Individual development plan and regular feedback
Professional seminars, workshops, courses, and internal training programs
Group English, Polish, and Ukrainian language classes
Free vacation planning assistance from our travel managers
Opportunity to take an interest-free loan
Sports membership at 4500+ facilities across Poland with the MultiSport Plus Card
Online Pilates classes and a running club
Relocation assistance

Other Vacancies

Cloud Security Architect

Gaming Research Analyst

Market Research Analyst

Junior Survey Researcher

BI System Analyst

What's next?

Send us your CV

Found your perfect job? Send us an up-to-date CV and, if applicable, a link to your portfolio. We typically respond within 5 working days.

Assessment Test

We may ask you to complete a test so we can assess your suitability for the role. After careful examination, we’ll send you feedback.

Technical Interview

We’ll get together on Google Meet or Zoom, which will be your opportunity to share details about your work experience, talk about the tasks and the team, and ask any questions.

Meeting with HR

Our HR representatives will ask about your career expectations, preferred working format, and your approach to teamwork. Here, you’ll also learn about professional development opportunities and company benefits.

Job Offer

If you’re successful at the interview, we’ll make you a formal job offer. If you accept, we’ll help you with any required legal documentation, prepare for your first day, and ensure you’ve got the necessary equipment.