Quality Analyst

Plarium is dedicated to creating the best mobile and PC gaming experiences for our community of over 435 million players worldwide.

Plarium Ukraine is looking for a talented Quality Analyst to join our Customer Support Department, which interacts with player communities and communicates feedback to developers with an aim toward improving game functionality and user experience.

The successful applicant will join a team of analysts, translators and training specialists who contribute to the development of our flagship titles, RAID: Shadow Legends and Mech Arena, Stormfall: Age of War and Soldiers Inc. The Quality Analyst will deliver the highest standards of service as they suggest system improvements and monitor their impact.

The successful applicant will be able to work at our Lviv office and remotely in Ukraine or Poland.

Responsibilities

• Analyzing player impressions and user experience

• Determining the expectations and preferences of players

• Contributing to periodic updates to service standards and quality assurance procedures

• Developing recommendations for strategies and approaches undertaken by the support team

• Analyzing and evaluating the performance of support agents under their supervision, identifying areas for development, and providing feedback

• Analyzing the training needs of the team and determining when the training process should be initiated

What we expect

• English language skills at the Advanced level or higher

• High-level Ukrainian language skills (written)

• 1+ year experience as a Quality Analyst

• Written communication skills appropriate for dealing with clients

• Ability to communicate effectively and provide constructive feedback

• Ability to collect and analyze data, and visualize information

• Understanding of, and experience with, basic Service Design tools

Desired

• Knowledge of games in the RTS, RPG, and/or Action Games genre

• Experience developing and conducting customer surveys

• Experience implementing and developing changes in the areas of service culture, service strategy, and service vision

• Experience conducting both individual and team training

What we offer our Employees

• Officially registered full-time employment

• Minimum of 25 calendar days of paid vacation annually, separately paid public holidays, and additional paid leave for specific needs

• Medical insurance and fully paid leave if you or your child are sick

• Individual development plan and regular feedback

• Professional seminars, workshops, courses, and internal training programs

• Group English classes and one-on-one language tutoring

• Counseling with psychologists and mental health workshops

• Online Pilates classes, a running club, and individual fitness programs with a professional instructor