Quality Analyst

General
location iconOffice:Lviv
location iconRemote:Ukraine, Poland

Plarium is dedicated to creating the best mobile and PC gaming experiences for our community of over 435 million players worldwide.

Plarium Ukraine is looking for a talented Quality Analyst to join our Customer Support Department, which interacts with player communities and communicates feedback to developers with an aim toward improving game functionality and user experience.

The successful applicant will join a team of analysts, translators and training specialists who contribute to the development of our flagship titles, RAID: Shadow Legends and Mech Arena, Stormfall: Age of War and Soldiers Inc. The Quality Analyst will deliver the highest standards of service as they suggest system improvements and monitor their impact.

The successful applicant will be able to work at our Lviv office and remotely in Ukraine or Poland.

Responsibilities

  • Analyzing player impressions and user experience

  • Determining the expectations and preferences of players

  • Contributing to periodic updates to service standards and quality assurance procedures

  • Developing recommendations for strategies and approaches undertaken by the support team

  • Analyzing and evaluating the performance of support agents under their supervision, identifying areas for development, and providing feedback

  • Analyzing the training needs of the team and determining when the training process should be initiated

What we expect

  • English language skills at the Advanced level or higher

  • High-level Ukrainian language skills (written)

  • 1+ year experience as a Quality Analyst

  • Written communication skills appropriate for dealing with clients

  • Ability to communicate effectively and provide constructive feedback

  • Ability to collect and analyze data, and visualize information

  • Understanding of, and experience with, basic Service Design tools

Desired

  • Knowledge of games in the RTS, RPG, and/or Action Games genre

  • Experience developing and conducting customer surveys

  • Experience implementing and developing changes in the areas of service culture, service strategy, and service vision

  • Experience conducting both individual and team training

What we offer our Employees

  • Officially registered full-time employment

  • Minimum of 25 calendar days of paid vacation annually, separately paid public holidays, and additional paid leave for specific needs

  • Medical insurance and fully paid leave if you or your child are sick

  • Individual development plan and regular feedback

  • Professional seminars, workshops, courses, and internal training programs

  • Group English classes and one-on-one language tutoring

  • Counseling with psychologists and mental health workshops

  • Online Pilates classes, a running club, and individual fitness programs with a professional instructor

What's next?

Send us your CV

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Found a job that sounds right for you? Fantastic. Send us your resume and a link to your portfolio, if applicable.

Test task

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Our recruiters will ask you to perform a test task. This will allow you to demonstrate your professional skills and give us the chance to evaluate your work.

Waiting for feedback

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After you have completed your test task and sent it back to us, we will need up to 5 working days to analyze it. If your test task meets our requirements, you will be invited for an interview with the technical team lead.

Technical interview

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This will give you the opportunity to tell us about your experience and allow us to explain the technical aspects of the job. If you live a long way from the studio, we can arrange a Skype interview instead.

Meeting with HR

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After the technical interview, you will meet with our HR specialists. They will give you more information on your development prospects in the company and provide details about the employee benefits program.

Ready to start

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When the above stages are complete, we will invite you to our studio to make a formal job offer. If you live in another city or country, you can use our relocation program to help you hit the ground running.

First day at work

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You're ready to begin life at Plarium. Welcome, friend.

Keeping in touch

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We keep all resumes and job applications on file. Don't give up if you're unsuccessful first time round - we'll contact you as soon as a suitable position appears.

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