Player Support Agent (Intern)
OfficeLviv

Plarium is a multinational software development company specializing in mobile and browser games. We have studios in Tel Aviv, San Francisco, Michigan, Krasnodar, Kyiv, Kharkiv, Lviv, and Odesa. Our games are currently played by more than 380 million users across 150 countries.  

Plarium Lviv is looking for talented Player Support Agents who will help players solve in-game problems and interact with developers to improve the user experience.

The successful applicant will first enter an adaptation period. During this period, you will work with us over a period of four weeks, Monday to Friday, four hours a day. One of these daily hours will be fixed (16:00 - 17:00 EEST); the other three will take place within our working hours of 10:00 - 18:30 EEST. One working hour per week will be dedicated to discussing performance.

During the adaptation period you will:

  • Become familiar with our customer service principles
  • Become familiar with the main features of Mech Arena: Robot Showdown and RAID: Shadow Legends 
  • Improve your communication skills
  • Learn how to find bugs in the game and create bug reports
  • Get advice and support from 10:00 to 18:30 EEST via our secure channels

If the adaptation period is finished successfully, you will join the Customer Support Department and become a part of the Plarium family!

As a Player Support Agent you will:

  • Investigate in-game situations and answer players’ questions in HelpDesk
  • Create bug reports and interact with the development team
  • Write and publish articles for our game knowledge bases

Requirements:

  • Enthusiasm to work in the service sphere of the gaming industry
  • English language skills at the upper-intermediate level or higher
  • Fluency in Russian and Ukrainian
  • Strong organizational skills
  • Responsible attitude and interest in progressing professionally

Desired:

  • Experience playing MMORPGs and MMO Team-based Shooters
  • Experience working as a Customer Support Agent

What we offer:

  • Opportunity to become part of a team that supports world-class games
  • Officially registered full-time employment
  • 28 days of paid vacation leave
  • Medical insurance
  • Professional seminars, workshops, training programs, and the opportunity to attend industry conferences online
  • Educational English programs, including online lessons with native speakers
  • Free assistance planning and booking trips from our in-house travel managers
  • Yoga classes both online and at our office
  • Cutting-edge office in the city center

Note: During lockdowns, employees of Plarium Lviv work remotely.

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What's next?

Send us your CV
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Send us your resume and a link to your portfolio, if applicable.
Test task
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Our recruiters will ask you to perform a test task. This will allow you to demonstrate your professional skills and give us the chance to evaluate your work.
Waiting for feedback
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After you have completed your test task and sent it back to us, we will need up to 5 working days to analyze it. If your test task meets our requirements, you will be invited for an interview with the technical team lead.
Technical interview
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This will give you the opportunity to tell us about your experience and allow us to explain the technical aspects of the job. If you live a long way from the studio, we can arrange a Skype interview instead.
Meeting with HR
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After the technical interview, you will meet with our HR specialists. They will give you more information on your development prospects in the company and provide details about the employee benefits program.
Ready to start
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When the above stages are complete, we will invite you to our studio to make a formal job offer. If you live in another city or country, you can use our relocation program to help you hit the ground running.
First day at work
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You're ready to begin life at Plarium. Welcome, friend.
Keeping in touch
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We keep all resumes and job applications on file. Don't give up if you're unsuccessful first time round - we'll contact you as soon as a suitable position appears.