Plarium is an international developer of award - winning mobile and desktop games. More than 1800 of our specialists work remotely or at offices in Israel, Ukraine, Poland, and the USA.
RAID: Shadow Legends, Mech Arena, and our other 20 hit titles unite more than 435 million players worldwide. With over 13 years’ experience, we strive for boundary - pushing gameplay and graphics. We pair this with our dedication to innovation through analytics, marketing, and community interaction.
We’re looking for a talented Player Support Agent to join our Customer Support Department, which is responsible for interacting with game communities and passing player suggestions about game functionality improvements to developers.
The successful applicant will join the team that supports players of Mech Arena – an online third - person MMO shooter focused on team interaction, competitive spirit, and character and weapon development. You can check out the game on iOS, Android, and PC/Mac.
Investigating reported issues with the game and responding to user queries
Processing bug reports and creating technical reports
Liaising with development, testing, and game design teams
Updating the project database (writing entries/articles, answering frequently asked questions)
Improving the self-service system for players by assisting in the optimization of its processes and tools
English language skills (written and spoken) at the upper-intermediate level or higher
Effective communication skills and understanding of customer communications principles
Ability and desire to work as part of a team
Time management skills and capacity to multitask
Competence in writing and reading Ukrainian
Action gaming experience
Knowledge of software testing specifics and experience working with bug-tracking systems (we use Jira)
Officially registered full-time employment
Paid leave of 20 or 26 days depending upon working experience
Medical insurance and fully paid leave if you or your child are sick
Opportunity for counseling with psychologists
Individual development plan and regular feedback
Professional seminars, workshops, courses, and internal training programs
Group English, Polish, and Ukrainian language classes
Free vacation planning assistance from our travel managers
Opportunity to take an interest-free loan
Online Pilates classes and a running club