Player Support Agent

Raid: Shadow Legends
location iconOffice:
location iconRemote:Ukraine, Poland

Plarium is an international developer of award-winning mobile and desktop games. More than 1800 of our specialists work remotely or at offices in Israel, Ukraine, Poland, and the USA.

Raid: Shadow Legends, Mech Arena, and our other 20 massive titles unite more than 435 million players worldwide. With over 13 years’ experience, we strive for boundary-pushing gameplay and graphics. We pair this with our dedication to innovation through analytics, marketing, and community interaction.

Plarium Lviv is looking for talented Player Support Agents to join our Customer Support Department, which interacts with our gaming communities and filters suggestions from players to the development team.

The successful applicant will be part of a team supporting Raid: Shadow Legends, a dark fantasy collection MMORPG enjoyed by more than 81 million players worldwide. The game has been featured worldwide on Google Play, the App Store, and the Microsoft Store. It is available on iOS, Android, and PC/Mac.

The successful applicant will be able to work at our Lviv office and remotely in Ukraine or Poland.

Responsibilities

  • Investigating complaints from players and answering their questions

  • Processing bug reports and creating technical reports

  • Cooperating with the development, QA, and game design teams

  • Updating the game support page (writing articles about the game’s features, creating guides, and answering frequently asked questions)

  • Analyzing the user support ticket system, handling incoming ticket submissions, and optimizing processes in order to support our games better

Requirements

  • English language skills at the upper-intermediate level or higher

  • Fluency in Ukrainian

  • Strong communication skills

  • Understanding of the principles of customer interaction

  • Strong desire to work as part of a team

  • Time management skills and the ability to multitask

Desired

  • Experience playing Action and MMORPG games

  • Understanding of software testing

  • Experience working with bug tracking systems (experience with Jira is a plus)

What we offer our Employees

  • Officially registered full-time employment

  • Minimum of 25 calendar days of paid vacation annually, separately paid public holidays, and additional paid leave for specific needs

  • Medical support and fully paid leave if you or your child are sick

  • Individual development plan and regular feedback

  • Professional seminars, workshops, courses, and internal training programs

  • Group English classes and one-on-one language tutoring

  • Counseling with psychologists and mental health workshops

  • Online Pilates classes, a running club, and individual fitness programs with a professional instructor

What's next?

Send us your CV

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Found a job that sounds right for you? Fantastic. Send us your resume and a link to your portfolio, if applicable.

Test task

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Our recruiters will ask you to perform a test task. This will allow you to demonstrate your professional skills and give us the chance to evaluate your work.

Waiting for feedback

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After you have completed your test task and sent it back to us, we will need up to 5 working days to analyze it. If your test task meets our requirements, you will be invited for an interview with the technical team lead.

Technical interview

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This will give you the opportunity to tell us about your experience and allow us to explain the technical aspects of the job. If you live a long way from the studio, we can arrange a Skype interview instead.

Meeting with HR

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After the technical interview, you will meet with our HR specialists. They will give you more information on your development prospects in the company and provide details about the employee benefits program.

Ready to start

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When the above stages are complete, we will invite you to our studio to make a formal job offer. If you live in another city or country, you can use our relocation program to help you hit the ground running.

First day at work

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You're ready to begin life at Plarium. Welcome, friend.

Keeping in touch

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We keep all resumes and job applications on file. Don't give up if you're unsuccessful first time round - we'll contact you as soon as a suitable position appears.

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