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Player Support Agent (Strategy Games)

Customer Support DepartmentLviv
workplace type
Office / Remote

Plarium is dedicated to creating the best mobile and PC gaming experiences for our community of over 435 million players worldwide.

Plarium Lviv is looking for talented Player Support Agents to join our Customer Support Department, which interacts with our gaming communities and filters suggestions from players to the development team.

If your application is successful, you will join a team of experienced professionals who will help you adapt to the role and gain the required skills. The team, in cooperation with the Strategy Games Department, supports five real-time strategy game projects: Stormfall: Age of War, Soldiers Inc, Sparta: War of Empires, Total Domination and Pirates: Tides of Fortune. These games have been on the market for more than 10 years, and continue to attract millions of players from all around the world.

The successful applicant will be able to work at our Lviv office and remotely in Ukraine or Poland.

Responsibilities

  • Investigating complaints from players and answering their questions

  • Processing bug reports and creating technical reports

  • Cooperating with the development, QA, and game design teams

  • Updating game support pages (writing articles about game features, creating guides, and answering frequently asked questions)

  • Analyzing the user support ticket system, handling incoming ticket submissions, and optimizing processes in order to provide better support for our games

Requirements

  • English language skills at the upper-intermediate level or higher

  • Fluency in Ukrainian

  • Strong communication skills

  • Understanding of the principles of customer interaction

  • Ability to work in a team

  • Time management skills and the ability to multitask

Desired

  • Experience playing real-time strategy games

  • Understanding of software testing

  • Experience working with bug tracking systems (experience with Jira is a plus)

What we offer our Employees

  • Officially registered full-time employment

  • Minimum of 25 calendar days of paid vacation annually, separately paid public holidays, and additional paid leave for specific needs

  • Medical insurance and fully paid leave if you or your child are sick

  • Individual development plan and regular feedback

  • Professional seminars, workshops, courses, and internal training programs

  • Group English classes and one-on-one language tutoring

  • Counseling with psychologists and mental health workshops

  • Online Pilates classes, a running club, and individual fitness programs with a professional instructor

What's next?

Send us your CV

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Found a job that sounds right for you? Fantastic. Send us your resume and a link to your portfolio, if applicable.

Test task

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Our recruiters will ask you to perform a test task. This will allow you to demonstrate your professional skills and give us the chance to evaluate your work.

Waiting for feedback

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After you have completed your test task and sent it back to us, we will need up to 5 working days to analyze it. If your test task meets our requirements, you will be invited for an interview with the technical team lead.

Technical interview

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This will give you the opportunity to tell us about your experience and allow us to explain the technical aspects of the job. If you live a long way from the studio, we can arrange a Skype interview instead.

Meeting with HR

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After the technical interview, you will meet with our HR specialists. They will give you more information on your development prospects in the company and provide details about the employee benefits program.

Ready to start

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When the above stages are complete, we will invite you to our studio to make a formal job offer. If you live in another city or country, you can use our relocation program to help you hit the ground running.

First day at work

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You're ready to begin life at Plarium. Welcome, friend.

Keeping in touch

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We keep all resumes and job applications on file. Don't give up if you're unsuccessful first time round - we'll contact you as soon as a suitable position appears.

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