Player Support Agent

Raid: Shadow Legends
location iconOffice:
location iconRemote:Ukraine

The successful applicant will be able to work at our Lviv office or remotely from Ukraine.

Plarium is an international developer of award-winning mobile and desktop games. More than 1400 of our specialists work remotely or at offices in Israel, Ukraine, Poland, and the USA.

RAID: Shadow Legends, Mech Arena, and our other 18 hit titles unite more than 450 million players worldwide. With over 14 years’ experience, we strive for boundary-pushing gameplay and graphics. We pair this with our dedication to innovation through analytics, marketing, and community interaction.

Plarium Ukraine is looking for talented Player Support Agents to join our Customer Support Department, which interacts with our gaming communities and filters suggestions from players to the development team. 

The successful applicant will be part of a team supporting Raid: Shadow Legends, a dark fantasy collection MMORPG enjoyed by more than 81 million players worldwide. The game has been featured worldwide on Google Play, the App Store, and the Microsoft Store. It is available on iOS, Android, and PC/Mac.


  • Investigating complaints from players and answering their questions

  • Processing bug reports and creating technical reports

  • Cooperating with the development, QA, and game design teams

  • Updating the game support page (writing articles about the game’s features, creating guides, and answering frequently asked questions)

  • Analyzing the user support ticket system, handling incoming ticket submissions, and optimizing processes in order to support our games better

What we expect

  • English language skills at the upper-intermediate level or higher

  • Fluency in Ukrainian

  • Strong communication skills

  • Understanding of the principles of customer interaction

  • Strong desire to work as part of a team

  • Time management skills and the ability to multitask


  • Experience playing MMORPG games

  • Understanding of software testing

  • Experience working with bug tracking systems (experience with Jira is a plus)

What we offer our Employees

  • Officially registered full-time employment

  • Minimum of 25 calendar days of paid vacation annually, separately paid public holidays, and additional paid leave for specific needs

  • Medical support and fully paid leave if you or your child are sick

  • Individual development plan and regular feedback

  • Professional seminars, workshops, courses, and internal training programs

  • Group English classes and one-on-one language tutoring

  • Opportunity to take an interest-free loan

  • Counseling with psychologists and mental health workshops 

  • Reimbursement of gym membership fees, online Pilates classes, and running club

Ready to apply?

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What's next?

Send us your CV

Found your perfect job? Send us an up-to-date CV and, if applicable, a link to your portfolio. We typically respond within 5 working days.

Assessment Test

We may ask you to complete a test so we can assess your suitability for the role. After careful examination, we’ll send you feedback.

Technical Interview

We’ll get together on Google Meet or Zoom, which will be your opportunity to share details about your work experience, talk about the tasks and the team, and ask any questions.

Meeting with HR

Our HR representatives will ask about your career expectations, preferred working format, and your approach to teamwork. Here, you’ll also learn about professional development opportunities and company benefits.

Job Offer

If you’re successful at the interview, we’ll make you a formal job offer. If you accept, we’ll help you with any required legal documentation, prepare for your first day, and ensure you’ve got the necessary equipment.

Welcome to the Team!

We work remotely and in offices in Ukraine and Poland. You will meet your team online and start the onboarding process.

Stay in Touch

If you don’t succeed the first time, don’t be discouraged. Keep an eye out for new vacancies via our official channel on Telegram.

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