The successful applicant will be able to work at our Lviv office or remotely from Ukraine.
Plarium is an international developer of award-winning mobile and desktop games. More than 1400 of our specialists work remotely or at offices in Israel, Ukraine, Poland, and the USA.
RAID: Shadow Legends, Mech Arena, and our other 18 hit titles unite more than 450 million players worldwide. With over 14 years’ experience, we strive for boundary-pushing gameplay and graphics. We pair this with our dedication to innovation through analytics, marketing, and community interaction.
Plarium Ukraine is looking for talented Player Support Agents to join our Customer Support Department, which interacts with our gaming communities and filters suggestions from players to the development team.
The successful applicant will be part of a team supporting Raid: Shadow Legends, a dark fantasy collection MMORPG enjoyed by more than 81 million players worldwide. The game has been featured worldwide on Google Play, the App Store, and the Microsoft Store. It is available on iOS, Android, and PC/Mac.
Investigating complaints from players and answering their questions
Processing bug reports and creating technical reports
Cooperating with the development, QA, and game design teams
Updating the game support page (writing articles about the game’s features, creating guides, and answering frequently asked questions)
Analyzing the user support ticket system, handling incoming ticket submissions, and optimizing processes in order to support our games better
English language skills at the upper-intermediate level or higher
Fluency in Ukrainian
Strong communication skills
Understanding of the principles of customer interaction
Strong desire to work as part of a team
Time management skills and the ability to multitask
Experience playing MMORPG games
Understanding of software testing
Experience working with bug tracking systems (experience with Jira is a plus)
Officially registered full-time employment
Minimum of 25 calendar days of paid vacation annually, separately paid public holidays, and additional paid leave for specific needs
Medical support and fully paid leave if you or your child are sick
Individual development plan and regular feedback
Professional seminars, workshops, courses, and internal training programs
Group English classes and one-on-one language tutoring
Opportunity to take an interest-free loan
Counseling with psychologists and mental health workshops
Reimbursement of gym membership fees, online Pilates classes, and running club