IT Helpdesk

Information TechnologyHerzliya

Plarium is one of the world’s fastest growing developers of social games with more than 12 million monthly active users and is Facebook’s first largest hardcore games developer
Established in 2009, the company employs over 1,000 individuals across its global oﬃces and animation studios.
Plarium’s games are currently available on all major platforms such as social networks: Facebook, Google+, Vkontakte, Odnoklassniki and Mail.ru., mobile and web.

Plarium IT department is the beating heart of the company and the engine that helps the company to grow and evolve.
The IT department is responsible for leading an organization's effectiveness by defining, delivering, and supporting strategic plans for implementing information technologies, the internal corporate infrastructure and production systems.

We are looking for an open-minded, service orientated, hardworking professional IT helpdesk person to be part of the IT team in Israel.

The employee will be handling helpdesk tier-1 tickets and tasks opened by the office employees, Tier-1

We are looking for a service orientated individual to help bring the IT department to a new level

Responsibilities:

First level support for Helpdesk: frontal, telephone and remote support, supporting laptops, desktops, HW, operating systems, network printers, telephony, conferencing equipment.
Handling company's ticketing system.
Managing IT’s ticket queue
On call support
Installing new and repurposing workstations and laptops and gaming/graphical workstations. Includes physical installation and cable sorting.
Working with multiple OS types (MACOSX, Windows, Linux) .
User account Management - Active directory, Okta and GSuite.
Research, diagnose, troubleshoot and identify solutions to resolve end user's issues: Printers, workstations, scanners, faxes, Windows, office365 and other software.
Inventory of IT office equipment.
Supporting conference room systems (Cameras, microphones, ZOOM/Skype conferences)
Handling network related issues - physical connections and switches.
Support with Gaming consoles and VR

Professional requirements:

2 Year of experience in Helpdesk support
Experience and knowledge of Windows Workstation operating systems and MS Office.
Mac OSX experience
Experience in hardware support (printers, building and replacement of computer hardware parts, BIOS upgrades, changing faulty parts).
Experience in remote support.
Basic networking knowledge, network cabling.
Familiarity with Active directory.
Familiarity with GSuite applications (Mail, Drive, Calendar, Meet).
Familiarity with mobile devices (Apple and Android).

Personal requirements:

Positive, self-motivated individual
Service orientated approach
Excellent organizational skills
Great team player
Resourcefulness and problem-solving aptitude
Excellent written and verbal communication skills
Added value if he/she is a gamer
English- High level of verbal and written communication skills

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What's next?

Send us your CV

Found the perfect job for you? Excellent. Send us your resume and a link to your portfolio, if applicable.

Test task

Our recruiters will ask you to perform a test task. This will allow you to demonstrate your professional skills and give us the chance to evaluate your work. If your test task meets our requirements, you will be invited for an interview with the technical team lead.

Professional Interview

This will give you the opportunity to tell us about your experience and allow us to explain the technical aspects of the job. If you live a long way from the studio, we can arrange a Skype interview instead.

Meeting with HR

After the professional/team lead interview, you will meet with our HR specialist. They will give you more information about your development prospects in the company and provide details regarding our employee benefits program.

Meeting with the VP / CEO

In some cases, depending on the position, you will be invited to meet the VP / CEO, for a final decision.

Ready to start

Once the above stages are complete, we will invite you to our studio to make a formal job offer. If you live in another city or country, you can use our relocation program to help you hit the ground running.

First day at work

You're ready to begin life at Plarium. Welcome, friend.

Keeping in touch

We keep all resumes and job applications on file. Don't give up if you're unsuccessful first time round - we'll contact you as soon as a suitable position appears.