IT HelpDesk

The Plarium IT department is the beating heart of the company and the engine that helps the company to grow and evolve. 

The IT department is responsible for leading an organization's effectiveness by defining, delivering, and supporting strategic plans for implementing information technologies, the internal corporate infrastructure, and production systems.  

we are looking for an open-minded, service-orientated, hardworking professional IT helpdesk person to be part of the IT team in Israel.

The employee will be handling helpdesk Tier-1 tickets and tasks requested by the office employees

We are looking for a service-orientated individual to help bring the IT department to a new level.

As an IT helpdesk team member you will be responsible for the first-level support of the company’s employees: frontal, telephone, and remote support, work with a ticketing& inventory systems, supporting laptops, desktops, hardware, various OS, network printers, video conference equipment and more.

The ideal candidate will be experienced in working in complex, dynamic global IT environments and various system solutions: Installation, configuration, troubleshooting, and upgrades of different OS flavors of computers and systems.

You will be required to work with other IT teams and assist with supporting overseas Plarium employees, diagnose, troubleshoot, and identify solutions to end-user issues.

• Min 1 years experience in Helpdesk support - Must

• Microsoft: Experience and knowledge of Windows OS, Active directory,O365 - Must

• macOS:  Knowledge with macOS laptops-Must

• Hardware: Experience in hardware support (printers, replacement of computer components, video\audio devices) - Must

• Network: Basic networking knowledge  - Must

• Google workspace administration (admin console, Google mail, Drive, Calendar, Meet)

• Jamf management - nice to have

• MS Azure - nice to have

• Okta & Azure AD SSO

• Conference room systems (Zoom Room)

• Familiarity with mobile devices (Apple and Android)

• Scripting and automation

• Positive, self-motivated individual

• Service-orientated approach

• Excellent organizational skills

• Great team player

Your wellbeing: Flexible, hybrid work experience with talented professionals. Also, high work life balance derived from our people - oriented approach

Your health: top notch health insurance to employees and immediate family. Furthermore, gym membership or a variety or workout options.

Your future: personal and professional tools to assist with your development and journey.

Your contribution: A variety of social and charitable initiatives, that we take pride in.

And if that wasn't enough a fully and over the top stocked kitchen that will make any supermarket envious……