plarium logo

Fraud Team Lead (Customer Support)

Customer Support DepartmentLviv
workplace type
Office / Remote

Plarium is dedicated to creating the best mobile and PC gaming experiences for our community of over 435 million players worldwide.

Plarium Ukraine is looking for a talented Fraud Team Lead to join our Customer Support Department as part of our team of Fraud Specialists. The team monitors high-risk transactions, and prevents unauthorized transactions, across Plarium projects and partner games on plarium.com and the Plarium Play launcher.

Our specialists review and resolve payment complaints and disputes, as well as invalid refund requests. They are also tasked with preventing and challenging chargebacks.

The successful applicant will be able to work at our Lviv office and remotely from Ukraine.

Responsibilities

  • Engaging in strategic planning and goal-setting for the team

  • Optimizing the team’s workflow and ensuring it performs efficiently

  • Mentoring team members and monitoring team development

  • Optimizing communication with other teams within the company, as well as with external partners and service providers

  • Communicating with customers and processing non-standard requests

  • Providing regular reports on the team’s activity

Requirements

  • At least 2 years of experience in one or more of the following areas: risk management, fraud prevention/detection, chargeback prevention/defense, and dispute management

  • At least 1 year of experience in a managerial position

  • English language skills at the upper-intermediate level or higher

  • Understanding of the electronic payments life-cycle and its participants

  • Knowledge of search algorithms for identifying unauthorized and high-risk transactions

  • Familiarity with typical online shopping user behavioral patterns, and electronic payment fraud schemes

  • Excellent communication skills and an understanding of the principles of customer interaction

Desired

  • Game experience in the RPG, Action, and RTS genres

  • Experience setting up company Risk Rules

  • Experience working with Adyen, PayPal, Xsolla, Ethoca, and Braintree

  • Experience working with Jira and Zendesk

What we offer our Employees

  • Officially registered full-time employment

  • Minimum of 25 calendar days of paid vacation annually, separately paid public holidays, and additional paid leave for specific needs

  • Medical insurance and fully paid leave if you or your child are sick

  • Individual development plan and regular feedback

  • Professional seminars, workshops, courses, and internal training programs

  • Group English classes and one-on-one language tutoring

  • Counseling with psychologists and mental health workshops

  • Online Pilates classes, a running club, and individual fitness programs with a professional instructor

What's next?

Send us your CV

1
1

Found a job that sounds right for you? Fantastic. Send us your resume and a link to your portfolio, if applicable.

Test task

2
2

Our recruiters will ask you to perform a test task. This will allow you to demonstrate your professional skills and give us the chance to evaluate your work.

Waiting for feedback

3
3

After you have completed your test task and sent it back to us, we will need up to 5 working days to analyze it. If your test task meets our requirements, you will be invited for an interview with the technical team lead.

Technical interview

4
4

This will give you the opportunity to tell us about your experience and allow us to explain the technical aspects of the job. If you live a long way from the studio, we can arrange a Skype interview instead.

Meeting with HR

5
5

After the technical interview, you will meet with our HR specialists. They will give you more information on your development prospects in the company and provide details about the employee benefits program.

Ready to start

6
6

When the above stages are complete, we will invite you to our studio to make a formal job offer. If you live in another city or country, you can use our relocation program to help you hit the ground running.

First day at work

7
7

You're ready to begin life at Plarium. Welcome, friend.

Keeping in touch

8
8

We keep all resumes and job applications on file. Don't give up if you're unsuccessful first time round - we'll contact you as soon as a suitable position appears.

Other Vacancies

Hot
hot vacancy
General