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CRM Director
Marketing Mobile DepartmentHerzliya
Hybrid

Come join Plarium’s awesome marketing department. Plarium is dedicated to creating the best mobile and PC-gaming experiences for our ever-increasing 290 million gamers worldwide. With over 20 games ranging from hardcore RPGs to casual adventures, we have grown over the years to be leaders in high quality games played by an ever-growing community of gamers around the world.

Our Director of CRM will be responsible for the planning, executing, monitoring, and optimizing our daily engagement of our game campaigns. In this role you will manage the Customer lifecycle management (Acquisition, retention, monetization, about-churn and re-engagement) and Cross players between different games in our wide portfolio to increase the players LTV.

Your main responsibility is maximizing marketing and product opportunities within the game and in the real world. Managing all the players that have ever joined our games across different segments according to their motivation and behaviors. Furthermore, we are looking for someone who has a Business analytical Brain!

Responsibilities:

  • Delivering CRM strategies, Increasing/maximizing players retention, loyalty, and LTV.
  • Manage and develop a team in Israel.
  • Ensuring the database is segmented effectively for targeted marketing and product/game activities.
  • Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company.
  • Player Journey Mapping - Analyzing touch points within the game and capitalizing on product/game commercial opportunities.
  • Email Marketing, Newsletters and Trigger marketing
  • Constantly optimizing CRM journeys to identify future opportunities for growth.
  • Consult and support the games studios with any Marketing/CRM/Social Media requirements or question, to provide best-in-class service to your internal customers
  • Responsible for the successful implementation, management and day-to-day operation of the CRM activities and automation systems
  • Monitoring results, reacting accordingly, and analyzing it, all while working closely with the studio, product marketing team, creative team, operations team, product owners and BA team.

What we expect:

  • 5+ years' experience in a CRM / online marketing position focused on customer lifecycle - A must (Senior level position)
  • Experience in a gaming company - Must
  • Experience in Gaming Monetization - Must
  • Experienced at delivering multi-channel campaigns
  • Proven experience in delivering creative campaigns in a fast-paced environment.
  • Highly attentive to details, thorough, responsible, and punctual
  • Strong computer skills, ability to learn and operate multiple applications
  • Experience with CRM tools
  • Strong analytical skills
  • Strong problem solving/troubleshooting skills

Desired:

What we offer our Employees:

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What's next?

Send us your CV
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Found the perfect job for you? Excellent. Send us your resume and a link to your portfolio, if applicable.
Test task
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Our recruiters will ask you to perform a test task. This will allow you to demonstrate your professional skills and give us the chance to evaluate your work. If your test task meets our requirements, you will be invited for an interview with the technical team lead.
Professional Interview
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This will give you the opportunity to tell us about your experience and allow us to explain the technical aspects of the job. If you live a long way from the studio, we can arrange a Skype interview instead.
Meeting with HR
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After the professional/team lead interview, you will meet with our HR specialist. They will give you more information about your development prospects in the company and provide details regarding our employee benefits program.
Meeting with the VP / CEO
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In some cases, depending on the position, you will be invited to meet the VP / CEO, for a final decision.
Ready to start
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Once the above stages are complete, we will invite you to our studio to make a formal job offer. If you live in another city or country, you can use our relocation program to help you hit the ground running.
First day at work
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You're ready to begin life at Plarium. Welcome, friend.
Keeping in touch
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We keep all resumes and job applications on file. Don't give up if you're unsuccessful first time round - we'll contact you as soon as a suitable position appears.
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