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IT Help Desk

Data & InfrastructureHerzliya
workplace type
N/A

The plarium IT department is the beating heart of the company and the engine that helps the company to grow and evolve.

The IT department is responsible for leading an organization's effectiveness by defining, delivering, and supporting strategic plans for implementing information technologies, the internal corporate infrastructure, and production systems.

Responsibilities

  • · First level support for Helpdesk: frontal, telephone, and remote support, supporting laptops, desktops, HW, operating systems, network printers, telephony, conferencing equipment.

  • · Handling the company's ticketing system.

  • · Managing IT’s ticket queue

  • · On-call support

  • · Installing new and repurposing workstations and laptops and gaming/graphical workstations. Includes physical installation and cable sorting.

  • · Working with multiple OS types (macOSX, Windows, Linux .

  • · User account Management - Active Directory, Azure AD, Okta, and GSuite.

  • · Research, diagnose, troubleshoot, and identify solutions to resolve end user's issues: Printers, workstations, scanners, faxes, Windows, office365, and other software.

  • · Inventory of IT office equipment.

  • · Supporting conference room systems (Cameras, microphones, ZOOM/Skype conferences)

What we expect

  • 2Years of experience in Helpdesk support

  • Experience and knowledge of Windows Workstation operating systems and MS Office.

  • Mac OSX experience

  • Experience in hardware support (printers, building and replacement of computer hardware parts, BIOS upgrades, changing faulty parts).

  • Experience in remote support.

  • Basic networking knowledge, network cabling.

  • Familiarity with Active directory.

  • Familiarity with GSuite applications (Mail, Drive, Calendar).

  • Familiarity with mobile devices (Apple and Android

Desired

  • Positive, self-motivated individual

  • Service orientated approach

  • Excellent organizational skills

  • Great team player

  • Resourcefulness and problem-solving aptitude

  • Excellent written and verbal communication skills

  • Added value if he/she is a gamer

  • English- High level of verbal and written communication skills

What we offer our Employees

-Your wellbeing: Flexible, hybrid work experience with talented professionals. Also, high work life balance derived from our people-oriented approach

-Your health: top notch health insurance to employees and immediate family. Furthermore, gym membership or a variety or workout options.

-Your future: personal and professional tools to assist with your development and journey.

-Your contribution: A variety of social and charitable initiatives, that we take pride in.

-And if that wasn't enough a fully and over the top stocked kitchen that will make any supermarket envious…

What's next?

Send us your CV

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Found the perfect job for you? Excellent. Send us your resume and a link to your portfolio, if applicable.

Test task

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Our recruiters will ask you to perform a test task. This will allow you to demonstrate your professional skills and give us the chance to evaluate your work. If your test task meets our requirements, you will be invited for an interview with the technical team lead.

Professional Interview

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This will give you the opportunity to tell us about your experience and allow us to explain the technical aspects of the job. If you live a long way from the studio, we can arrange a Skype interview instead.

Meeting with HR

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After the professional/team lead interview, you will meet with our HR specialist. They will give you more information about your development prospects in the company and provide details regarding our employee benefits program.

Meeting with the VP / CEO

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In some cases, depending on the position, you will be invited to meet the VP / CEO, for a final decision.

Ready to start

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Once the above stages are complete, we will invite you to our studio to make a formal job offer. If you live in another city or country, you can use our relocation program to help you hit the ground running.

First day at work

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You're ready to begin life at Plarium. Welcome, friend.

Keeping in touch

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We keep all resumes and job applications on file. Don't give up if you're unsuccessful first time round - we'll contact you as soon as a suitable position appears.

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