Player Support Agent (Mech Arena)Customer Support DepartmentLviv
Plarium is a multinational software development company specializing in mobile and desktop games. We have studios in Tel Aviv, San Francisco, Michigan, Krasnodar, Kyiv, Kharkiv, Lviv, and Odesa. Our games are currently played by more than 400 million users across 150 countries.
Plarium Lviv is looking for talented Player Support Agents to join our Customer Support Department. The successful applicant will be supporting Mech Arena: Robot Showdown (iOS, Android), a third-person MMO shooter. Their responsibilities will include interacting with our game communities and filtering suggestions from players to the development team.
Successful candidates will be able to work at the Lviv office or remotely (Ukraine only).
Join us and together we will change the face of the gaming industry!
- Investigating complaints from players and answering their questions
- Processing bug reports and creating technical reports
- Cooperating with the development, QA, and game design teams
- Updating the game support page (writing articles about the game’s features, creating guides, and answering frequently asked questions)
- Analyzing and optimizing processes in order to support our games better
What we expect:
- English language skills at the upper-intermediate level or higher
- Fluency in Russian and Ukrainian
- Strong communication skills
- Understanding of the principles of customer interaction
- Ability to work in a team
- Time management skills and the ability to multitask
- Experience playing Action and MMORPG games
- Understanding of software testing
- Experience working with bug tracking systems (experience with Jira is a plus)
What we offer our Employees:
- Opportunity to grow professionally with a team that creates games for millions of players around the world
- Officially registered full-time employment
- 28 days of paid vacation leave
- Medical insurance
- Professional seminars, workshops, training programs, and the opportunity to attend industry conferences online
- Educational English programs, including online lessons with native speakers
- Free assistance planning and booking trips from our in-house travel managers
- In-house and online yoga classes
- Cutting-edge office in the city center
Note: During lockdowns, employees of Plarium Lviv work remotely.