Player Support Agent
GeneralLviv

Plarium is a multinational software development company specializing in mobile and browser games. We have studios in Tel Aviv, San Francisco, Michigan, Krasnodar, Kyiv, Kharkiv, Lviv, and Odesa. Our games are currently played by more than 290 million users across 150 countries.

Plarium Lviv is looking for talented Player Support Agents to join our Customer Support Department. The successful applicant will interact with our game communities and filter suggestions from players to the development team.

Join us and together we will change the face of the gaming industry!

Responsibilities:

  • Investigating complaints from users and answering their questions through HelpDesk
  • Creating technical reports and interacting with the development team
  • Processing bug reports
  • Replying to players on the company’s official forums

Requirements:

  • At least one year of relevant work experience
  • Fluency in Russian and Ukrainian
  • English language skills at the upper-intermediate level or higher
  • Strong communication skills
  • Understanding of the principles of customer interaction
  • Ability to work in a team
  • Time management skills
  • Ability to multitask

Desired:

  • Knowledge of the basics of website operation, including HTML and CSS
  • Understanding of software testing
  • Experience working with bug tracking systems (experience with Jira is a plus)
  • Experience playing MMORTS and MMORPG games
  • Attention to detail
  • Flexibility, curiosity, and the ability to take initiative

What we offer our Employees:

  • Opportunity to grow professionally with a team that creates games for millions of players around the world
  • Professional seminars, workshops, training programs, and the opportunity to attend industry conferences
  • Officially registered full-time employment
  • 28 days of paid vacation leave
  • Educational English programs
  • Cutting-edge office in the city center
  • In-house yoga classes
Other vacancies
Player Support Agent
General - Lviv, Ukraine
Content Specialist
Community Management - Kharkiv, Ukraine
3D Character Artist
Strategy Games - Kharkiv, Ukraine
Project Coordinator
General - Kharkiv, Ukraine
Google & Search Team Lead
Marketing - Herzliya, Israel

What's next?

Send us your resume
1
1
Send us your resume and a link to your portfolio, if applicable.
Test task
2
2
Our recruiters will ask you to perform a test task. This will allow you to demonstrate your professional skills and give us the chance to evaluate your work.
Waiting for feedback
3
3
After you have completed your test task and sent it back to us, we will need up to 5 working days to analyze it. If your test task meets our requirements, you will be invited for an interview with the technical team lead.
Technical interview
4
4
This will give you the opportunity to tell us about your experience and allow us to explain the technical aspects of the job. If you live a long way from the studio, we can arrange a Skype interview instead.
Meeting with HR
5
5
After the technical interview, you will meet with our HR specialists. They will give you more information on your development prospects in the company and provide details about the employee benefits program.
Ready to start
6
6
When the above stages are complete, we will invite you to our studio to make a formal job offer. If you live in another city or country, you can use our relocation program to help you hit the ground running.
First day at work
7
7
You're ready to begin life at Plarium. Welcome, friend.
Keeping in touch
8
8
We keep all resumes and job applications on file. Don't give up if you're unsuccessful first time round - we'll contact you as soon as a suitable position appears.