Stormfall: Age of War

I have a technical problem

  • The game won't load.
    Clearning cache in Internet Explorer 4.x and Up
    Click "Tools" from the Internet Explorer menubar
    Click "Internet Options..."
    Click the "General" Tab
    Click the "Delete Files" button in the "Temporary Internet files" section If you still have a problem, repeat the steps above and restart the computer.
    Clearning cache in For Firefox 1.x and Up
    Click "Edit" from the Firefox menubar
    Click "Preferences..." from the "Edit" menu
    Expand the "Advanced" menu by clicking the plus sign
    Click "Cache"
    Click the "Clear Cache" button
    Clearning cache in Opera
    Click "Edit" from the Opera menubar
    Click "Preferences..." from the "File" menu
    Click the "History and Cache menu"
    Click "Cache"
    Click ok to close the Preferences menu
    Clearning cache in Google Chrome
    In the browser bar, enter: chrome://settings/clearBrowserData Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site and plug-in data). You can choose the period of time for which you want to clear cached information from the Obliterate the following items from: drop-down menu. To clear your entire cache, select the beginning of time. Click Clear browsing data.
    Clearning cache in Apple Safari
    From the Safari menu, select Reset Safari... . From the menu, select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data covers both cookies and cache.

    If you still experince some problems after clearing your browser's cache please follow the steps in the document below:


I have a general question about the game

  • Can I skip the tutorial?
    You can complete Oberon's tasks at any time you choose, but it is HIGHLY recommended that you follow the instructions in the order that they're given or you risk slowing down your Castle's development by using up your Resources too fast. You'll also be passing up an easy opportunity to earn Sapphires early in the game. Some of the rules and instructions are complex, so take the time to learn how to complete basic tasks. If you wish to skip ahead you can refer to the Guide menu.
  • How can I restart the game from the beginning?
    You can't. There are no dead ends in the game, but there is also no restarting on the same account. Don't worry: even if you make some mistakes in the beginning, you can always develop your Castle up to a higher level and fulfill all of Oberon's Tasks. Be sure to follow the instructions in the order that they're given or you'll slow down your Castle's development by using up your resources too fast. If this happens, just wait until you collect enough to continue.
  • When can I attack other Castles?
    Users under Level 9 have Novice protection. They can attack any player but no one can attack their Castle. Users from Level 9 through Level 14 (or the ones registered for less than 5 days) can only attack players up to Level 14 (or the ones registered for less than 5 days). Users of Level 15 and higher can only attack players of Level 15 and higher; however, if you attack ANY player above Level 9 - YOU LOSE YOUR NOVICE PROTECTION! If you initiate a war with another Lord while you're both below Level 15, it will continue regardless of one player developing past Level 14.

    You can't begin any military activity until you have constructed the Keep, and the Sentry House. You must also discover required Lost Arts and purchase at least one Unit before starting military activity.
  • What are Sieges?
    Laying Siege to other Castles proves you're stronger than your rivals and lets you place in the Sieges Rankings. The Top 10 Lords are rewarded with Sapphires every week. Laying Siege to an opponent does not eliminate them - you simply occupy them until they are either liberated or cease playing the game.
  • How do I liberate my Castle from a Siege?
    One of your Friends can liberate your Castle by sending you offensive Reinforcements, or you can overthrow the occupant yourself - just build enough offensive Units and click "Break Siege" under the Enemy's name.
  • When do I get my Siege points?
    Siege points are given immediately, but you may have to wait a few minutes until they are displayed in your profile.
  • Is there an impending attack on my Castle?
    You will see a countdown timer in the bottom-left of your screen when someone dispatches a force to raid or besiege your Castle. Click it, or go to the Keep and open the 'Tracking' tab to view detailed information about upcoming attacks. Activate the 'Enemies' filter, and click on the attacking Lord's coordinates to visit their Castle. You be sent to the Map area surrounding your enemy's location when you close the Keep window.

    After you check the Attack Timer, use the Mail Network or any other preferred method to call for Reinforcements from your friends.
  • How is the outcome of a battle calculated?
    Player 1 attacks. Player 2 defends. A is the total value of all of Player 1's attacking Units' offense ratings. B is the total value of all of Player 2's defensive ratings. Players' losses are calculated according to these aggregate values. If: А = 15,000 Offense and B = 20,000 Defense, then Player 1 loses approximately 55% of Units. Player 2 loses 45% of Forces. These ratios may be subject to change.
  • My Castle was attacked and I lost all my Units. Why?
    Units can be either Offensive or Defensive. Click on the Unit when purchasing it to see detailed stats. A Red border indicates Offensive Units, a Green one means they're defensive. Defensive Units are essentially useless when attacking but highly effective at protecting a Castle or Town. Conversely, Offensive Units are designed for attacks but have a low defense value. If your Castle has a large Offensive and no Defense - don't be surprised when your force is defeated.
  • Can I cancel an attack/construction/upgrade?
    You have 50 seconds to cancel sending Units orders, Caravans, Building construction, and upgrades. 80% of construction or upgrading cost will be returned to your account.
  • I can't find my Caravans.
    Check the "Caravans" tab at the market and check both "Loaded Caravans" and "Caravans on the way". If you still don't see it, change the timeframe from "Current" to "Expired". Cancel expired trade offers to release your Caravans.
  • I have reached my 10 Raid attempts!
    You will be permitted one new Raid attempt every 2.5 hours.
  • Why did I acquire 0 Resources after my last Raid?
    There is a weekly cap of 50,000 Resources than can be gained from looting (or gifting) in each Castle. You can go back and Raid this Castle again next week. Resources are calculated within the last 7 days.
  • How do I get more Sapphires?
    You can purchase additional Sapphires at the Bank by selecting the "Bank" button in the top right-hand corner of the screen. You can also get Sapphires by actions within the game:
    - Completing the game tasks.
    - Level up.
    - Playing the game for 5 days in a row.
    - Placing in the Top Ranking positions.
    - Completing Feats of Valor.
  • Why do I need Resources?
    You need Resources to discover Lost Arts, construct Buildings, and train and maintain new Units. Upgrade your Farms, Mines, and Townhouses to increase the rate at which you collect Resources. Place your mouse over "Resource" panel in the top left-hand corner of the screen to see how many Resources you're acquiring and expending per hour.
  • I run out of Food all the time. Why is this happening?
    All Buildings and Units constantly consume Food. You will see a warning pop up in your Military Building interface if you don't have enough Food to support any new Units. Place your cursor over the "Resources" panel in the upper-left of your screen to find out how many Resources you're acquiring and consuming per hour. If you do not have enough Food to maintain your Units, they will gradually desert you. Upgrade your Farms to increase your Food production and keep your Barns topped off.
  • Are there any bonuses in the game?
    Free Iron, Food, and Gold appear outside the walls of you and your Friends' Castles each day. You will also get a new Scroll from your Scribe each day. There is a 50 Sapphire reward each time you play the game 5 days in a row, and you will be rewarded with Sapphires when you complete tutorial tasks or earn Medallions for Feats of Valor.
  • Why don't I get a bonus every day?
    This game rewards careful planning and maintenance of your Castle and executing successful battles on a regular basis. You can also earn 50 Sapphires each week by playing the game for 5 days in a row.
  • How do I get Scrolls?
    Your Scribe will give you a new Scroll once each day that you play. Play the game every day to collect more Scrolls and begin mastering some of the more advanced Lost Arts. You can also send and receive Scrolls between your friends (max 2 per day).The more often they play the game, the more Scrolls you can exchange. You can also exchange Scrolls at the Market. This is important: your Scribes will NOT always decipher the Scroll you need for the Lost Art you want. You may have to Trade for Scrolls you're missing with other players in order to progress through the game faster. Scrolls can only be Traded for other Scrolls - not for Resources or Food. Extra Scrolls can be sold back to the game for a preset price in Resources at the House of Scrolls.
  • How do I defend my Castle from Enemy Spies?
    The more Silent Ones you have in your Castle, the higher your chances are of repelling an enemy spy mission. You may also post Sentries on top of your defenses to increase your Castle's Intelligence Bonus rating and the effectiveness of the Silent Ones guarding your Castle.
  • How can I know if I'm about to be Spied upon?
    The Silent Ones are undetectable when moving around Stormfall - you will not know when they are en route, and receive no warning. Your Grand Marshal will inform you of enemy Spy missions only after they have occurred.
  • How do I increase the rate of my Food acquisition?
    Upgrade your Farms and Barns to gain more Food. You can also use Sapphires to boost Food acqusition by 25% for 3 days.
  • Why do I get identical Scrolls?
    Your scribes randomly pick a new Scroll each day. If you receive 2 or more identical Scrolls, you can still take advantage of them by trading the extras for Scrolls you need at the Market.
  • Who pays to maintain Reinforcement Units?
    Your Units will always consume only YOUR Food, no matter where they are. All other Units are maintained at their owner's expense.
  • Why didn't I earn any Raid Ranking points?
    Raid points are the amount or Resources you carried off during Raids minus the amount of Resources carried off from your Castle by raiders. If you get a negative number of Raid points as a result, you can't place in the Raid Rankings.
  • How do I upgrade my Units?
    You can upgrade your Units either by going to the House of Scrolls and upgrading the Lost Art that unlocked the Unit, or by clicking the "Level" button above the Unit's icon in the description window.
  • Why does the game switch out of full-screen mode?
    Whenever you enter text, the game will automatically switch out of full-screen mode. This is the result of an unfortunate dark spell upon the network platform that cannot be lifted. Our mages are hard at work researching the proper ritual to undo the spell.

Frequently Asked Questions about TrialPay offers

  • I Missing sapphires
    Where are my sapphires? I have completed an offer.
    Advertisers have to inform TrialPay when you complete an offer. They normally do this instantly but can take anywhere from 30 minutes to 1 business day.

    If it has been 1 business day since you completed an offer and you still haven’t received your rewards, please locate the offer on My Offer Status and click its "Report a problem" link to contact TrialPay. Note that you must have the advertiser's confirmation e-mail as proof of completion in order to claim missing rewards.
    I did not receive my sapphires after I completed a survey, task, or video offer.
    If you did not receive your rewards immediately, the advertiser has determined that your completion attempt did not qualify for credit. Unfortunately we cannot award you credit without approval from the advertiser.
    Can I go directly to the advertiser's website and complete the offer, or complete it over the phone, and still earn the sapphires?
    No. If you click an offer and are not taken to the advertiser's website, the offer may be expired, or experiencing technical problems. Do not go to the advertiser's website on your own and complete the offer or complete it over the phone — you WILL NOT receive credit. In order to receive credit, you MUST click the advertiser's offer in the TrialPay offer window and complete the offer in the new window that appears.
    I didn't get a confirmation e-mail from the advertiser as proof of completion.
    Please check your junk mail or spam folders first. If you did not receive a confirmation e-mail, you'll have to contact the advertiser directly and request a confirmation e-mail. We cannot award you game currency without proof of completion.
    I received my sapphires but now they are gone. Where did they go?
    Unfortunately TrialPay does not have access to your game currency usage history. They can only tell Plarium when to issue you credits. Please contact Plarium support team for further assistance with this concern at the following email address:
  • II Completing an offer
    I get a connection error when I access an offer.
    If you click an offer and see a connection error page, you are most likely ineligible to receive credit for the offer. Many advertisers limit the number of times their offers can be completed. Please try again in 24 hours. If you are still unable to connect, please choose another offer.
    Why do my friends see different offers?
    TrialPay shows offers based on various demographics such as geographic location, or time of year. The offers you see now are all the offers specifically available to you.
    I can't find a specific offer. Where did it go?
    I only see local deals from other cities. How do I get my city's local deal?
    TrialPay does their best to detect where you are and show you offers most relevant to you. If you’re not seeing your city's deals:
    • Find any local deal in their list of offers from the same advertiser (e.g. Groupon, LivingSocial, Tipprs, etc.) and click its Continue button. Take note of the offer requirements since they will be in effect.
    • In the new window that appears with the local deal, change the city location and find a deal for your city.
    • Complete the offer.

    Please note that you MUST use the new window that appears in step 2 to change your city and purchase a deal. If you open a new browser window on your own or go directly to the local deal site and purchase a deal, you will not receive your game currency.
    Why do some Groupon (or LivingSocial, Tippr, etc.) local deals appear on their website but not in the list of available offers?
    We are unable to show some deals due to technical reasons. However, you can still purchase them and earn sapphires by following these steps:
    • Find any local deal in our list of offers from the same advertiser (e.g. Groupon, LivingSocial, Tipprs, etc.) and click its Continue button. Take note of the offer requirements since they will be in effect.
    • In the new window that appear with the local deal, find the original deal you wanted.
    • Complete the offer.

    Please note that you MUST use the new window that appears in step 2 to change your city and purchase a deal. If you open a new browser window on your own or go directly to the local deal site and purchase a deal, you will not receive sapphires.
    Why can't I complete some surveys multiple times?
    TrialPay’s survey providers can limit the number of times you may complete an offer. If you can't connect to a survey, you have most likely reached its completion limit.
    I completed an offer months ago, why can't I complete it again?
    Many of TrialPay’s advertisers restrict offers to new customers, and some of them limit the number of times you can complete their offers. If you are unable to connect to an offer it generally means that you are not eligible to receive credit again.
    II completed an offer earlier that rewards more sapphires now. Can I receive the difference?
    We cannot retroactively change an offer's reward amount. You can only receive the amount of sapphires displayed at the time you completed the offer.
    I don't see any offers.
    You probably aren't eligible for any offers at this time. This could be because there are no offers available in your location, or because you have already completed them all.
  • III Everything else
    I need help with my game.
    The TrialPay team can only help you resolve transaction problems or offer completion issues. If you have any questions about gameplay or in-game technical issues like glitches, account problems, disappearing items or lost points, please reach out to Plarium support team via your in-game help tab, community forum link, or at the following support address:
    What are Facebook Credits, how do I use them, and how do I get them?
    Facebook Credits are a virtual currency you can use to buy virtual goods in many games and apps on the Facebook platform. Please check Facebook's Help Center to learn more about how to use or get Facebook Credits.
    Can I really earn game currency for free?
    Yes! If you complete one of our offers by fulfilling all of its requirements, the offer's advertiser will reward you with game currency. Some offers require a purchase, while others require you to try a service, take a survey, or watch a video. We connect you with advertisers willing to buy game currency for you in exchange for trying or buying their own products or services.
    Can I give sapphires as a gift?
    Unfortunately, you cannot complete offers for someone else. We can only issue game currency to the person who completes the offer.
    I used the wrong account to earn my rewards, can I transfer them to another account?
    TrialPay cannot help you transfer currency from one account to another. Please contact Plarium support team for further assistance.

    To ensure TrialPay awards the correct account, log into the account that should receive the rewards before beginning any transactions. TrialPay only delivers rewards to the account that initiates the transaction.
    My question wasn't answered above.
    For questions about game play, using game credits, lost points, please contact the Plarium support team directly.

    To inquire about a specific offer or missing rewards, please locate the offer on your offer status page and click its "Report a problem" link.

I want to know more about in-game policies

  • Multi – Accounting Policy
    Multi – Accounting Policy

    By using Plarium’s Services players agree NOT to have more than one account at any given time, and shall not create an account using a false identity or information, or on behalf of someone other than yourself. It also keeps in line with Facebook Policy and we are legally obligated to follow up all reports of multi-accounting when we receive them.

    Players found to be in violation of this policy will receive disciplinary action. Their alternate accounts will be permanently blocked without noticed, though they may retain access to one primary account at the discretion of the Plarium Customer Support Team contingent upon a commitment to create no further accounts in the future. Additional violations may result in permanent banning from the game.

    We understand that multiple players may share the same IP address. These players may still need to prove they are different people. If you have had your account blocked due to suspicion of multi-accounting, you must individually contact our Support Team for us to determine the authenticity of your account..

    How to Report Multi-Accounts.
    When reporting multi-account abusers, we ask that all our players use the following procedure: gather as much evidence as possible -- be it screenshots, links to profiles, locations in the game, etc. -- and then send your report to our HelpDesk at You can also use the designated threads on our official social boards

    We carefully review all of these reports, and sometimes this can take a bit of time. We ask for your patience.
    Please note that in some situations we may be unable to tell you the specific outcome of our investigations, as it may violate the privacy of our users.
  • Reimbursement Policy
    We strive to provide a fun and stable environment for players to enjoy the game play. Unfortunately, technical issues can occasionally arise that may disrupt the game service. While we cannot prevent all such possible issues, the Support Team strives to help players who experience technical problems as quickly and efficiently as possible.

    If you experience a technical issue while you're playing and some loss have occurred, you may contact Support Team via this link us know what happened. Please provide the screenshots, detailed description of your issue and your request. We cannot accept player claims without supporting documentation as definitive evidence for these cases. When we receive a request for reimbursement, a Support Team member will review your request, verify the details, and take the appropriate action the sole discretion of the Support Team and Support Team Supervisor.

    No Plarium employee outside of our designated Support Team is authorized to reimburse you or appeal the team’s decisions. This process also delivers important feedback to our development team about possible glitches in our game system that helps us improve the game.

    As a rule, reimbursements will not be given by Plarium unless the Support Team is able to verify that the loss occurred due to a game irregularity outside of normal gameplay, primarily as the result of a documented bug or server error. All reimbursement requests must be sent within a week (7 days) from when the loss occurred. After that time we will not provide reimbursement.

    Issues which are NOT considered valid for reimbursement include, but are not limited to, the following:
    • Potential or theoretical gain. Only assets lost when already in possession of the player are eligible for reimbursement.
    • Any losses attributable to problems with a player's system (i.e. computer, Internet connection, etc.) or any system owned by a third party are not eligible for reimbursement.
    • Being banned from the game for violating the In-Game Policies.
    • Timing out due to being away from your computer.

    No guarantee of reimbursement is given or implied through the policies outlined here. The Customer Support team must investigate each case and reimbursements are given on a case-by-case basis. Plarium will at no point provide cash refunds, and will reimburse only with game currency of virtual products at their sole discretion.

    Spamming with petitions or e-mails requesting reimbursements or giving false information in an attempt to have compensation is not permitted and may result in disciplinary action being taken against your account.
  • Harassment Policy
    Harassment Policy.

    This game is meant to be highly competitive. One result of this is that users often become highly emotionally invested in the gameplay. We ask that all users treat each other in a manner that keeps the game fun and safe, and hope that you will treat each other with a sense of sportsmanship and respect.

    That being said, as a real-time massive strategy war-game, conflict is part of the experience. We'd like to take a moment to clarify where we define the line between gameplay and harassment.

    What constitutes Harassment?

    Any gameplay interactions that fall within the permitted game dynamics, rules, policies, and content guidelines are considered "fair game". Even multiple successive attacks by other players do not, in and of themselves, constitute harassment. Some players are predatory - and this is simply a gameplay decision. We recommend using the Plarium wiki ( and members of our game community for defensive tips and strategies. You may also wish to focus on forming alliances or joining a larger Clan to defend yourself.

    When attacks are accompanied by verbal abuse, threats of physical harm, profanity, racism or any other language or behavior that violates our policies, then this becomes a different matter. If you feel that you are under an immediate credible physical threat, do NOT contact Plarium first. Forward the threat directly to Facebook Support and/or to local law enforcement.

    In non-critical situations we ask that you report these situations to the offender’s Clan Leader, designated game community administrator, or to Plarium Staff directly. These cases will be investigated on a case-by-case basis and dealt with accordingly. We ask that you take steps not to engage baiting behavior, avoid escalating the situation, and keep detailed records of suspected harassment.

    How do I avoid player harassment?
    There is a game feature that can be utilized to help avoid emerging player harassment situations. Use the “Block User” command while reading your Mail messages. The simple use of this command will effectively eliminate the messages of the specified player on your blacklist and in most cases end a potentially unsettling incident.

    You may also contact the player’s Clan leader to report about the issue.

    How to report harassment.
    If you have taken all precautions as described above, and still feel you are being victimized, you can report this to our Support Stuff with supporting information and screenshots.. We will then review the incident to the extent of our available resources, and may request further evidence or contact the other party. If a player is found to be violating the harassment policy; they will be:
    • First warned against continuing the offending behavior
    • Continued behavior with result in the offending party being placed on a 3-day suspension

    Continued violations will result in a 10-day temporary suspension from the game or permanent suspension of the user's game account, at the discretion of the Plarium Support Team.
  • Naming Policy
    Naming Policy

    The following are examples of Clan names that are NOT appropriate for the game. Some names that do not fall within one of the examples below may still be inappropriate. Plarium Support has final say over what constitutes a violation of the character naming policy.
    • Any name that contains obscene, vulgar, sexually explicit, offensive, profane, anti-gay, content. Any name that includes ethnically, racially or sexually discriminatory content, threatens any real-world hostility toward any specific individual, nationality, race or religion, or promotes the use of controlled substances or other illegal activity.
    • Trademarked names of products, goods, materials or services
    • Names intended to impersonate other players for malicious purpose.
    • Names which impersonate in-game characters, Plarium employees, past or present, for the purpose of misleading other players
    • We include any symbolic or alphanumeric representation that clearly violates spirit of this policy, (ex. J0hn$m17h1$4J3r|{, 1 D0|\|T |ik3 3$kim0s })

    Names found to be in violation of this policy may result in warning, sanctions, or be subject to alteration without notice. When selecting a clan name, please consult our posted guidelines. If you are unsure as to whether a name is appropriate, please feel free to consult Plarium Support Representative.
  • Security Policy
    Security Policy

    We take all threats to the integrity of our players’ personal and account data, our playing community, and our intellectual property extremely seriously. We will do everything possible to ensure a safe and secure environment for our users and for our business and appreciate your assistance.

    Social Network

    The easiest way for people to access your account and personal information is by gaining access directly to your social network account. Follow these guidelines can help you keep your account secure.
    • Remember that NO Plarium employee will EVER request access to your account password and login information. If someone asks you for this information while claiming to be a Plarium employee, immediately contact Plarium customer service and do not share your information.
    • Offers that claim to grant “Free Rubies/Credits” and then ask for your social network login information are one of the most common ways accounts are compromised.
    • Change your passwords regularly and employ different cases, symbols, and numerals when selecting a new password.
    • Do not disclose any private data or personal information to anyone you don’t trust, and be sure to check that you recognize the URL and domain name before sharing any personal or financial data.
    • Check to make sure that secure browsing is switched ON in your account settings.
    • Many offers are used as vehicles for installing malware, viruses, trojans, keyloggers, and other malicious software. Be sure to have the latest antivirus software and exercise caution when dealing with any unfamiliar third party software or links.
    • If you are concerned or suspect that your account has been tampered with for any reason, contact your social network or our Support staff immediately.
    Social network account security is the sole responsibility of the account holder, and Plarium claims no responsibility or liability from any losses or damages incurred as a result of compromised login information or third party security lapses.

    Glitches and Bugs

    While we strive to ensure the quality and integrity of our game, there may occasionally be bugs, glitches, and programming errors that enter the live gameplay servers. If you encounter what you suspect to be a bug, glitch, or error, please report it to Plarium Staff immediately as it may constitute a security risk.

    In situations where a game error can be exploited in any way that compromises the intellectual property rights of Plarium LTD, any willful use of this game errors or bugs will be construed as Malicious Behavior and be penalized accordingly - regardless of whether this course of action resulted in financial loss or an unfair gameplay over other players.

    Malicious Behavior

    This includes any willful attempt to compromise the security of our users, servers, or gaming environment. This may include, but it not limited to, the use of exploits, hacks, cheats, third party software, interference with financial transactions, or the malicious targeting of Plarium or user computers or networks. To help us combat these abuses, we rely on the assistance of our players. If you encounter an individual who appears to be engaging in any of the aforementioned behavior, please report them to us immediately for investigation.

    How to Report Security Violations

    When reporting any suspected Security Violation we ask that all our players to use the following procedure: gather evidence -- be it screenshots, links to profiles, location in the game, etc. -- and then send your report to our HelpDesk at We carefully review all of these reports, and depending on our volume it may take some time for us to get back to you. We appreciate your patience.

    Please note in some situations we may be unable to tell you the specific outcome of our investigations, as it may violate the privacy or security of our network or affected users

    We ask that you please DO NOT report these issues on the forums, post links to third party software or files, or send PMs or emails to any other address as this may result in the propagation of embedded viruses or malicious software, the exploitation of impacted users, and spread inaccurate information. By directing all Security Violations through one designated channel, we will be better able to respond to these issues in a thorough and timely manner. We reserve the right to close or delete all threads that discuss Security Violations as we coordinate an official response.

    Violations and Penalties.

    Engaging in, promoting, or encouraging any illegal activity including hacking, cracking or distribution of counterfeit software. 1st offence – 10 days Account Ban. 2nd - Permanent Account Ban
    Advertising websites that contain hacking/cheating programs and procedures; Sending an email falsely claiming to come from a legitimate source in order to steal confidential information to commit fraud and/or theft. 1st offence – 10 days Account Ban. 2nd - Permanent Account Ban
    Exploiting any bug to gain unfair advantage in the game. Communicating information on how to exploit such a bug (either directly or through the public posting) to any other user. Seven (7) days Game Account Ban